Weather & location
Sundaze uses your location only to retrieve the weather above you. Tap the place name to choose your location, revisit a recent place, or search for another city with Premium.
Help & Support
Let’s clear the sky.
Quick answers for weather, captures, Premium and the living sky. If something still feels cloudy, email us directly.
Start here
Capture & share
Tap the share chip to keep a photo. Touch and hold it to save the last moments as a Premium video clip. Choose an exact sky and readout, or hide location for a clean sky.
Premium & purchases
Open Weather & Privacy by tapping the weather description. From its Premium row you can subscribe, restore a purchase, change plan, or manage an active subscription.
Common questions
The weather has not updated
Check that your iPhone is online, then tap the place name and select Your Location again. In Settings › Privacy & Security › Location Services › Sundaze, allow location while using the app and enable Precise Location for the closest forecast. If the current provider is temporarily unavailable, Sundaze may switch providers automatically; pulling the app out of the app switcher and reopening it can start a fresh request.
Can I use Sundaze without location access?
Yes. Sundaze can show an imaginary demo sky without permission. Searching for a real city is a Premium feature, and places you have already chosen remain in Recents. You can grant or revoke location access at any time in iPhone Settings.
Why can’t I move beyond today?
Today’s complete forecast is part of the permanent free tier. Days two and three are included with Sundaze Premium. Tap a locked day or the Premium chip to see the weekly and annual options; both unlock the same features.
How do I restore Premium?
Tap the weather description, choose Premium, then Restore Purchases. Use the same Apple Account that made the original purchase. Sundaze has no separate account or password. If Apple reports no purchase, check your subscription status with the Manage Subscriptions link below.
How do I cancel or change my plan?
Tap the weather description, then the active Premium row to open Apple’s subscription-management sheet. You can also use Manage Subscriptions below. Apple handles billing, cancellations and plan changes; deleting Sundaze does not cancel a subscription.
The Home Screen widget is locked or stale
The widget requires an active Premium subscription. Open Sundaze once after purchasing or restoring so the entitlement and latest forecast can reach the widget. If it is still stale, remove the widget, reopen Sundaze, and add it again. Background refresh and network access must be available.
A photo or video did not save
Allow Sundaze to add captures to Photos when iOS asks. You can review this in Settings › Privacy & Security › Photos › Sundaze. Video rendering needs more time and memory than a photo; keep Sundaze in the foreground and let a warm iPhone cool before trying again.
The sky is running slowly or my iPhone is warm
Sundaze renders clouds, atmosphere, terrain, water and weather effects in real time. iOS may reduce performance when the device is hot or in Low Power Mode. Pause for a moment, close other graphics-heavy apps, and avoid direct sunlight while the phone cools. Persistent crashes are worth emailing to us with your iPhone model and iOS version.
Is Sundaze a weather-warning service?
No. Sundaze is an expressive forecast experience and should not be your only source for severe-weather, marine, aviation, medical, or emergency decisions. Follow alerts and instructions from your official local authorities.
Still need a hand?
Email Bitward at support@sundazesky.com. Include your iPhone model, iOS version, Sundaze version, and what happened. Please do not send your precise location or payment information.
Support is provided by email. Sundaze does not have user accounts, so we will never ask for a password.